Sometimes the adventures we plan for our clients don't always go according to plan. No one ever arranges a much deserved vacation with the intention of cancelling it. And then...life happens. A sickness or injury occurs making it impossible to take that trip of a lifetime, and now the cancellation process begins. Our service and committment to you doesn't stop here. Here's a quick note from one of my clients who had to cancel her cruise 2 days before departure for a medical reason:
Dear Hilary,
Thank you for helping us cancel our cruise and for being so responsible and knowledgeable. I was so out of it and was wishing we had more info in our own paperwork before calling you, but from what I could tell you were a gem with such speedy resolution of our issues.
Thanks so much for all you did to make the process so easy and smooth for us. It's such a bummer to miss that great trip :(. However, I'm so glad to be ALIVE! Having it happen during the cruise could have been life threatening or at the least "bank depleting"! HA! (Helicopters, Evacuations, Oh Lordie!)
I am still in sorry shape but thank God I had a tan belly! Looking forward to another trip!
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